Even if you breeze past most terms of services on the internet, we think you should give this one a good, solid read. First, because its important if you are a current client or thinking of becoming a client. And second, because we took some time to make these terms the shortest and most understandable way we can. It won’t take long!
This website is operated by hitContinue, LLC. Throughout the site, the terms “hitContinue”, “we”, “us” and “our” refer to hitContinue, LLC. Throughout the site, the terms “you”, “your”, “user”, “subscriber”, and “the client” refer to the person or company accessing our website, or purchasing our products and services. hitContinue offers this website, including all information, products, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here. Please read this Agreement carefully before proceeding with any use of our website or retaining us for our services. It is assumed that you have read and accept to be bound by this Agreement.
You agree not to reproduce, duplicate, copy or exploit any portion of our website including articles, images, products, and services without express written permission by us.
Modifications to our services and pricing
Pricing for our products and services are subject to change without notice.
We reserve the right at any time to modify or discontinue products or services without notice at any time. Because of the continuous changing nature of social media platforms such as Instagram, service modifications may be frequent as we strive to stay on top of the current best practices for both the effectiveness of the service and the safety of your accounts. If service pricing changes, we will inform you by email, and, should you accept these changes, they will take place at the beginning of your next billing cycle.
The client shall provide assistance and technical information to hitContinue, as reasonably required by us in sufficient time to facilitate the execution of a product or service in accordance with any estimated delivery dates or milestones. The client shall have sole responsibility for ensuring the accuracy of all information provided to us and warrants and undertakes to hitContinue that any of the Client’s employees assisting in the execution of an order have the necessary skills and authority.
The Client shall be obliged as early as possible and, within the agreed deadline, to comment on, request modifications, and/or approve materials provided under our services, including (without limitation) social media captioning and copy, hashtag research, graphic design materials, and website changes submitted by hitContinue. In addition, the Client shall be obliged as early as possible and within the agreed deadline to implement changes on websites, social media accounts, IT systems or where it may otherwise be required by hitContinue.
The Client shall be obliged to inform hitContinue immediately of changes to domain names, websites, account passwords, technical setup and any other sensitive information regarding the technical infrastructure which may affect the services delivered by hitContinue. Should any of the above contribute to the interference of providing our services the way that it was intended, the client agrees to allow hitContinue to implement the necessary steps required to continue delivering our services safely and effectively without detriment to your account.
hitContinue shall have no liability for any losses or damages which may be suffered by you, the client, whether the losses and damages are suffered directly or indirectly or are immediate or consequential which fall into the following categories:
a) Loss of data; Loss of search engine rankings; Loss of website traffic; Loss of followers; Loss of engagement, Loss of access to social media profiles whether temporary or permanent
b) Loss of profits; loss of anticipated savings; loss of business opportunity or goodwill
c) Any direct, indirect or consequential loss arising under or in relation to our products and services
hitContinue uses the current best practices to deliver services related to social media marketing, content sharing, blogging, and user engagement in accordance with the guidelines applicable to the relevant websites and social media platforms. However, we shall not be liable for delays or decreased performance due to changes made to passwords, standard terms, algorithms, account functionality, account availability, search results, viewing policy, prices or other matters beyond our control and reserves the right to make changes to our services as a result of the same. In addition, we shall not be liable for the changes or discontinuation of social media platforms’ services or third party services.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our products or services, or when you cease using our site. As the account(s) holder, you are responsible for changing your account password(s) immediately or within a reasonable timeframe to secure your account. hitContinue shall not be liable for any breach or hacking that occurs as a result of the user not taking the proper measures to secure their account, such as changing the account password.
Any sensitive information such as account passwords will be permanently deleted upon termination of service while any marketing materials created by us such as social media graphics may be stored on our local server for a period of time until permanently deleted.
Payments and Refund Policy
hitContinue shall invoice for services monthly or at the time frame agreed in advance of services being delivered. The client shall pay all amounts due under the service plan agreed on in full without any deduction or withholding.
Your satisfaction with your product or service is important to us. Yet, because of the extensive time, effort, preparation and care that goes into onboarding, creating and/or providing our products, services, and program materials, we have a no refund policy. Unless otherwise indicated by law, you acknowledge that we do not offer refunds for any portion of your payment for any of our products and services, and no refunds will be provided to you at any time. By using and/or purchasing any of our products, services or program materials, you understand and agree that all sales are final and no refunds will be provided.